Phone Etiquette
Within the first 5 seconds on the telephone, your employees establish your company's image with clients and prospects. With each minute that passes in conversation, these frontline representatives either strengthen a caller's confidence…or weaken your professional integrity. In short, your employees' telephone skills can make or break your business.
Prime your team to maximize each telephone opportunity with our essential "Telephone Training" seminar. Every employee — from your receptionist, to middle management, to your customer service team — will benefit from our key telephone techniques for quality client support and courteous business development. With an emphasis on the value of the customer experience, we'll teach your employees to couple professional vocal skills with superior, active listening to satisfy even the most challenging caller.
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The program that Juanita Ecker provided on telephone service skills was well received. One of the most difficult trainings to deliver is one that asks the participants to be self-critical and to re-examine the way they interact with others. Teaching tact and diplomacy tops the list of difficult seminars. Juanita's approach to tact, diplomacy and general business etiquette made each and every participant comfortable and receptive to change. Juanita Ecker was a pleasure to work with; it was a job well done. |
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Laura Noeker
Staff Development Program Administrator
Civil Service Employees Association
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Your business is worth it…
Make every call positive — and profitable! Regardless of your company size or industry, "Telephone Training" will make a difference.
Contact Professional Image Management now!
Want to register your employees? Have questions? Want to know more? Contact Juanita Ecker, President of Professional Image Management, to discuss your specific corporate needs. Enjoy a free 1/2-hour consultation and learn how "Telephone Training," or one of our other proven corporate series, can help! |
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