"Satisfied customers will shop anywhere! Loyal customers will encourage others to buy from you, and fight before they switch!"
       - Well known author, sales trainer, and customer service consultant Jeffery Gitomer 

Take a few minutes to let us know about your current situation.   Once we receive it, we will review your responses and comments, and provide you with a free consultation (up to 1/2 hour).   

First, give us a little information about yourself:

Name
Title
Company
Street address
City		State    Zip
Phone		EMail

Review the questions below; assess how well your organization creates memorable and lasting impressions. On a scale of 1 – 10, 1 being poor and 10 being excellent, put a number next to each statement that best relates to your business.

1. Professional Image

Our employees are concerned about their appearance.	Yes No
We have a written dress code.	Yes No
We need help creating and implementing a dress code.	Yes No
Some of our young employees think what is "in style" is appropriate for business.	Yes No
We practice "business casual" at least once a week.	Yes No
Our employees understand what is appropriate for "business casual."	Yes No
Our employees are confused between "Saturday wear" and "business casual."	Yes No
Some of our employees do not understand the importance of personal grooming.	Yes No

Do you have a question or comment about your professional image?

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2. Business Etiquette

Our receptionist knows how to greet visitors in a friendly manner.	Yes No
Some of our executives are unsure about basic business etiquette.	Yes No
Our senior people know the proper way to entertain clients and visitors.	Yes No
Our salespeople are taught the importance of business etiquette.	Yes No
Our employees understand male/female etiquette in the workforce.	Yes No
Our salespeople use proper dining etiquette when entertaining clients.	Yes No
Our salespeople know how to effectively "network" to cultivate relationships.	Yes No
Our employees create a positive impression at cocktail receptions & tradeshow events.	Yes No

Do you have a question or comment about your Business Etiquette?

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3. Telephone Skills

When we receive a call, our receptionist creates a positive first impression.	Yes No
All calls from the outside go through an automated voicemail system.	Yes No
Our staff has been trained on proper telephone manners.	Yes No
Our telephone staff understands the importance of attitude and tone of voice.	Yes No
Our employees know how to put callers on hold & transfer calls effectively.	Yes No
Our employees know how to handle angry customers.	Yes No
Our employees know how to ask questions to address the caller's need.	Yes No
Our staff practice proper e-mail and cell phone etiquette.	Yes No

Do you have a question or comment about your Telephone Skills?