Professional Image Consultant :: Juanita Ecker - Customer Service Seminars: You Are the Company


International Etiquette, Business Etiquette and Image Consulting: Professional Image Management		The Etiquette Training Company

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Corporate Seminars: Customer Service Seminars: You Are the Company

You Are the Company

Through their actions, words and attitudes, your employees establish the professionalism and quality of your company with every person they meet. Whether a receptionist, a salesperson, or a customer service representative, your employees create your customers’ experiences and drive their decisions to bring you repeat business…or to run to the door of your competitor.

Your employees are your company. Prepare them both for success!

In our enlightening 4-hour seminar series, “You are the Company,” we’ll equip your employees with the skills they need to create a positive, memorable experience for every client and prospect. With sessions on the importance of first impressions, the power of attitude, the strength of words, and the significance of compassion during difficult customer service cases, employees will learn to see through the customer’s eyes and to help, not hinder, in a variety of professional situations. By the seminar’s end, they’ll understand how their actions, words, and attitude create—or ruin—a customer’s experience and why they should go the extra mile with a smile!

Juanita Ecker provided a terrific program to our Customer Programs and Convention Services Group. Her teaching style was non-threatening and the flow of questions from the group certainly attested to the fact the subject matter had their attention. Juanita took a serious subject and turned it into a fun day of learning how we can be better when dealing with our customers. Her knowledge, her positive message, and her grace made for a perfect training session. This positive impact on our customers is priceless.

Mitzi Slavin
Convention Services Manager
Dupont Pharmaceutical

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Your business is worth it.
Turn tradeshows into profit! Regardless of your company size or industry, "You Are the Company" will make a difference.

Contact Professional Image Management now!
Want to register your employees? Have questions? Want to know more? Contact Juanita Ecker, President of Professional Image Management, to discuss your specific corporate needs. Enjoy a free ½-hour consultation and learn how "You Are the Company," or one of our other proven corporate series, can help!