Phone-Tastic Service Tips
Are telephone calls handled properly? Is the telephone used to make contact with the customer? Do telephone conversations project a professional business image?
Every time a customer calls, there is an opportunity for them to form an impression. How well are you creating positive and memorable impressions? You will learn telephone techniques that will enhance your professional business image. You will learn how to be an active listener and basic telephone techniques needed to handle any business situation.
Subjects Covered:
- The initial greeting
- The customer's perceptions
- Your vocal image
- Putting others on hold
- Transferring calls
- Leaving messages
- Handling difficult customers
- The final goodbye
- Placing calls to others
- E-mail and voice mail etiquette
Are you interested in discussing how this seminar might fit into your organization's needs? Click here to talk to us!