Professional Image for the Hospitality Industry
Is
the customer's first impression a positive one?
Is your staff concerned about their clothing choices, grooming & demeanor?
Do your employees practice good customer service?
First impressions are crucial in the hospitality industry. When a guest
visits your facility they form a mental impression that can help or hinder
your business. If hotel personnel are neatly groomed, look trustworthy
and efficient, the customer will assume they will receive quality service.
This training will teach your staff how to communicate an image of excellence.
Subjects Covered:
- The impact of first impressions
- The importance of appearance
- Personal grooming & hygiene
- Professional image tips for men & women
- Wearing your uniform with class
- Eye contact, body language & nonverbal communication
- How to greet customers
- The words we choose impact our customers perceptions
- Business
etiquette for executive staff
Are you interested in discussing how this seminar might fit into your organization's needs? Click here to talk to us!