Telephone Service Skills
Increase your competitive edge in the marketplace with the popular Telephone Service Skills seminar. Learn from an expert how you can make extra money teaching telephone etiquette skills to your corporate clients. This program will provide you will the tools you need to teach telephone etiquette to a receptionist, a call center or a customer service department. After the training, you will have the skills to help your clients maximize each telephone opportunity so that they can provide quality customer service.
Powerful one-on-one coaching:
- 8-10 coaching/teaching hours for this 4-hour training module
- All training is done on the telephone and the internet
- Sessions are booked in 1-hour blocks
Turnkey materials:
- PowerPoint Slides
- Participant Workbook (fully customizable in Word)
- Teaching Guide (in Word, use during training too!)
- Teaching Tools & Interactive Exercises
- Topic Specific Teaching Props
- Seminar Outlines to Send to Prospects
- Juanita Ecker’s Book, Image Management: Image & Etiquette Tips for the Business Professional
Extra how-to coaching – You will learn:
- Proven strategies for teaching adult learners
- How to structure the exercises for fun group interaction
- How to make the material yours and incorporate your own stories
- How to position yourself as an expert in the field
- Personal marketing skills to help you stand out from the competition
Bonus:
- After you complete the training, you will receive four 30-minute tele-coaching review sessions to use before or after your first few program deliveries.
- Certification plaque from Professional Image Management that you are trained as a business etiquette consultant.
Fees:
- The Telephone Service Skills investment is $2,500 (Includes 8-10 coaching hours.)
Payment Plan:
- $1,000 down and $500 in consecutive monthly installments.
Return on Your Investment:
- This program will save you the time. Rather than creating all the material yourself, it will free you up to spend more time with your family or give you extra time to work on projects that make you money.
- Get your investment back after you give this seminar twice.
After taking the training, you will be able to teach the following sujects:
- Customer perceptions matter
- Tone of voice & vocal image
- Vocal garbage, slang and fillers
- Listening skills
- Using open-ended questions to gather information
- Attitude at work
- The words you use affect the callers experience
- Bad responses/better responses
- On hold, transferring calls and taking messages
- Voicemail protocol and e-mail etiquette
- The 5 steps for handling angry customers
- Creating a positive experience for the caller
- Dealing with customer complaints
View additional train-the-trainer options
Contact us for More Information
Contact Juanita Ecker, (518) 279-9388 or e-mail at image3@nycap.rr.com
"Juanita's train-the-trainer materials are tremendous! Her innovative turn-key training program comes complete with teaching notes and creative Power Point slides. And, not only that, it even includes numerous fun and easy-to-use training activities to help reinforce the rich content and key concepts. I saved an incredible amount of time by using her materials instead of having to 'recreate the wheel' on this topic."
"I trained with Juanita Ecker to become a business etiquette and protocol consultant. Since I have small children, I loved how I could take the training from home and not have to use up my vacation time to attend the class.